Privacy Policy

Information We Collect

We may collect several types of information from and about users of our website:

Personal Information

This includes information that can be used to identify you personally, such as your name, postal address, email address, telephone number, date of birth, and government-issued identification details (required for age and identity verification in compliance with gambling regulations).

Account Information

Information related to your account with us, including your username, password (stored in encrypted form), account preferences, and account activity.

Payment Information

Details of your payment methods, including credit card numbers, billing addresses, and other financial information. Note that complete payment information is not stored on our servers; we use secure third-party payment processors who collect and process payment information.

Usage Information

Information about how you use our website, including your browsing actions, lottery games played, tickets purchased, search queries, viewing preferences, and other interactions with our website.

Technical Information

This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information, and other technology identifiers on the devices you use to access our website.

Location Information

Information about your location, which may be determined through your IP address or GPS (with your consent). This is necessary to ensure compliance with Australian gambling regulations that require users to be physically located in Australia when purchasing lottery tickets.

Communications

Records of correspondence if you contact us, including email communications, live chat transcripts, and records of phone calls to our customer service.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

How We Use Your Information

We may use the information we collect about you for various purposes, including:

• Providing our Services: To process and fulfill your lottery ticket purchases, manage your account, provide customer support, and notify you about changes to our service or any products you have purchased.
• Age and Identity Verification: To verify your age and identity in compliance with Australian gambling regulations, which require users to be at least 18 years old.
• Prize Distribution: To process and distribute lottery winnings to you, including contacting you about prize claims and verifying your identity for larger prizes.
• Improving our Website: To administer and protect our website, troubleshoot problems, analyze usage data, test new features, and conduct research to improve our services.
• Marketing and Communications: To communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners (with your consent where required by law).
• Personalization: To personalize your experience on our website, including presenting tailored content and advertisements.
• Legal Compliance: To comply with legal obligations, such as anti-money laundering regulations, tax reporting requirements for large winnings, and other legal requirements applicable to gambling services in Australia.
• Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.
• Responsible Gambling: To monitor gambling patterns and implement responsible gambling measures, such as identifying potential problem gambling behavior and providing appropriate support.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Lottery Operators: We share necessary information with official Australian lottery operators to purchase tickets on your behalf and process prize claims.
• Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Regulatory Authorities: Government and regulatory authorities, including gambling regulators, tax authorities, and law enforcement agencies, as required by law or to comply with legal processes.
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Corporate Transactions: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal information to third parties. Any third parties with whom we share your information are required to maintain the confidentiality of the information and are restricted from using it for any purpose other than providing services to us or to you.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption: We use SSL technology to encrypt data transmitted between your device and our servers.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Payment Security: Payment transactions are encrypted and processed through secure payment gateways that comply with PCI DSS standards.
• Access Controls: We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
• Regular Security Assessments: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information. These include:

• Right to Access: You have the right to request access to your personal information that we hold about you.
• Right to Correction: You have the right to request correction of your personal information if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information.
• Right to Object to Processing: You have the right to object to certain types of processing of your personal information, such as direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For gambling services, we are required by law to retain certain information for specified periods:

• Identity Verification Documents: Retained for 7 years after the closure of your account, as required by anti-money laundering regulations.
• Transaction Records: Retained for 7 years for tax and financial reporting purposes.
• Gambling Activity Records: Retained for 3 years to comply with gambling regulatory requirements.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Officer:

• By email: privacy@aussielottowinners.com
• By mail: Level 13, Suite 1302/109 Pitt St, Sydney NSW 2000, Australia
• By phone: 1800 LOTTO WIN (1800 568 869)